CARNGO is a global company providing cars for rental 24/7 almost anywhere in the world.
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How to rent a car
Choose the dates you need to start and end your rental. Specify the time when it will be convenient for you to pick up and return the car. Don’t forget to leave enough time for the formalities at the airport!
When choosing a car, pay attention to whether a young driver fee is included in the rental price. Usually it’s included, but don’t forget to check it in the case with the car you selected.
Read the terms and conditions of your rental, paying attention to the following points:
Limited or unlimited mileage. If there are restrictions on the daily mileage, you could end up paying more if you drive long distances. The unlimited mileage option could save you money in the long run.
Insurance. Pay attention to the cost of full insurance and the amount of the Excess fee. It happens that the cost of your rental is not very high, but the Excess fee is huge and the cost of insurance is also high. This is made with the expectation that on arrival at the office, you will buy the insurance and thus a rental company will reimburse the low cost of the rent. Count the total cost of your rent!
Fuel. Check the fuel options to find the best deal for you. (Pre-purchase fuel). This is suitable for long trips over long distances or if you don’t have time to fill the tank before returning the car. (Return tank Full) If you have time and a gas station is near by, this could save you money.
read more: https://www.carngo.com/car-rental
If you have any questions, text us in support. We are always happy to help! In general, don’t be scared, it's not very difficult and every month thousands of people rent cars, so do you will succeed!
We wish you a pleasant trip and a positive experience! CARNGO replied to CARNGO 2299 days ago
When choosing a car, pay attention to whether a young driver fee is included in the rental price. Usually it’s included, but don’t forget to check it in the case with the car you selected.
Read the terms and conditions of your rental, paying attention to the following points:
Limited or unlimited mileage. If there are restrictions on the daily mileage, you could end up paying more if you drive long distances. The unlimited mileage option could save you money in the long run.
Insurance. Pay attention to the cost of full insurance and the amount of the Excess fee. It happens that the cost of your rental is not very high, but the Excess fee is huge and the cost of insurance is also high. This is made with the expectation that on arrival at the office, you will buy the insurance and thus a rental company will reimburse the low cost of the rent. Count the total cost of your rent!
Fuel. Check the fuel options to find the best deal for you. (Pre-purchase fuel). This is suitable for long trips over long distances or if you don’t have time to fill the tank before returning the car. (Return tank Full) If you have time and a gas station is near by, this could save you money.
read more: https://www.carngo.com/car-rental
If you have any questions, text us in support. We are always happy to help! In general, don’t be scared, it's not very difficult and every month thousands of people rent cars, so do you will succeed!
We wish you a pleasant trip and a positive experience! CARNGO replied to CARNGO 2299 days ago
Driving experience
When booking a car, young drivers often don’t pay attention to the minimum driving experience required by the rental company. As a rule, the minimum required length of experience is one year from the date the driver's license is issued. If your driving experience is less than one year, and this is not explicitly indicated in the terms and conditions of the rental (that the rental company have requirements for driving experience) - contact our support or support of the rental company to clarify this issue.
CARNGO replied
to CARNGO
2299 days ago
Insurance Tips For You
It may happen that the budget of your trip doesn’t allow you to leave a pledge of the necessary amount (excess fee). In this case, you can usually buy full insurance directly at the rental office. However, in some cases, the cost of full insurance can exceed - and sometimes significantly exceed! - the cost of the car rental.
Some rental companies allow you to reduce the deposit by paying some part of the cost of insurance (Complete cover package). In this case, the amount of excess fee can be reduced by 50%, and even 80% - for example, from 1000 euros to 500 or even to 200. Read attentively the terms and conditions of the rental to understand how much you will have to pay in the end. Also, note that a standard insurance doesn’t cover some damage to a car, for example, damage to windows, bottom, roof, and some other parts of the car. So in the case of damage to these parts of the car, that part of the deposit that the rental company will spend on repairing the damage won't be returned.
Approximately 30% of our tenants are ready to keep the necessary amount of deposit, but they are not really ready to risk it. If this is your case, you can buy excess insurance right on our website. If you bought an excess insurance, then in the case of any problems with the car - whether it's just a scratch or significant damage - our insurance company will refund the amount of the excess fee, withheld by the rental company. In addition, our insurance covers the above-mentioned damage to the roof, the bottom, and the glass of the car, as well as the loss of some personal belongings. For example, there are cases when tenants leave expensive glasses or a smartphone in a rental car. Such losses can also be reimbursed by our insurance. Please read the terms and conditions of the insurance carefully before purchasing!
Note! If you are planning to buy full insurance at a rental office (paragraph 1 above), you don’t need to buy collateral insurance (paragraph 2). And vice versa - if you bought an excess insurance on our website - cancel the offered insurance at the rental office. You will be offered such insurance, and sometimes it will be offered importunately! Persistently refuse the same way. Otherwise, it will turn out that you paid for the insurance twice.
If you didn’t purchase an insurance (or excess insurance online, see F.A.Q.), then a certain amount of excess fee on your card will be frozen for the entire rental period and defrosted after you return the car intact. CARNGO replied to CARNGO 2299 days ago
Some rental companies allow you to reduce the deposit by paying some part of the cost of insurance (Complete cover package). In this case, the amount of excess fee can be reduced by 50%, and even 80% - for example, from 1000 euros to 500 or even to 200. Read attentively the terms and conditions of the rental to understand how much you will have to pay in the end. Also, note that a standard insurance doesn’t cover some damage to a car, for example, damage to windows, bottom, roof, and some other parts of the car. So in the case of damage to these parts of the car, that part of the deposit that the rental company will spend on repairing the damage won't be returned.
Approximately 30% of our tenants are ready to keep the necessary amount of deposit, but they are not really ready to risk it. If this is your case, you can buy excess insurance right on our website. If you bought an excess insurance, then in the case of any problems with the car - whether it's just a scratch or significant damage - our insurance company will refund the amount of the excess fee, withheld by the rental company. In addition, our insurance covers the above-mentioned damage to the roof, the bottom, and the glass of the car, as well as the loss of some personal belongings. For example, there are cases when tenants leave expensive glasses or a smartphone in a rental car. Such losses can also be reimbursed by our insurance. Please read the terms and conditions of the insurance carefully before purchasing!
Note! If you are planning to buy full insurance at a rental office (paragraph 1 above), you don’t need to buy collateral insurance (paragraph 2). And vice versa - if you bought an excess insurance on our website - cancel the offered insurance at the rental office. You will be offered such insurance, and sometimes it will be offered importunately! Persistently refuse the same way. Otherwise, it will turn out that you paid for the insurance twice.
If you didn’t purchase an insurance (or excess insurance online, see F.A.Q.), then a certain amount of excess fee on your card will be frozen for the entire rental period and defrosted after you return the car intact. CARNGO replied to CARNGO 2299 days ago
CDW, TP, Excess Fee
CDW - collision damage waiver - this is the rental insurance, which is required in 90% of the cases of rental cars. Without this insurance, rental companies won’t give you a car. Therefore, usually this insurance is included in the price of the car rental and you can’t refuse it. This insurance protects you and rented car from most damage in case of an accident.
TP - theft protection - theft insurance. Also it’s required in most cases and its cost is included in the rental.
Excess Fee is the amount of the deposit that will be blocked on your credit card in case of damage or car theft. If at the end of the rental nothing bad happens with the car, then the entire amount of the deposit will be returned to you on the credit card. On the other hand, whatever happens to the car, the amount of the deposit is the maximum amount you risk. This is very convenient and allows you not to worry about renting a car. CARNGO replied to CARNGO 2299 days ago
TP - theft protection - theft insurance. Also it’s required in most cases and its cost is included in the rental.
Excess Fee is the amount of the deposit that will be blocked on your credit card in case of damage or car theft. If at the end of the rental nothing bad happens with the car, then the entire amount of the deposit will be returned to you on the credit card. On the other hand, whatever happens to the car, the amount of the deposit is the maximum amount you risk. This is very convenient and allows you not to worry about renting a car. CARNGO replied to CARNGO 2299 days ago
International Driving License
If in your license there are words that are not written in English, then as a rule, you will need an international driving license (IDL). Without such license, you could be refused in a car rental and you will lose your deposit. Very carefully consider this requirement. The license of the international reference can be obtained in addition to your domestic license with special services at your place of residence or easily ordered on the Internet. It’s made based on your national license and contains a translation into English and other languages. The availability of an international driving license does not negate the need to have an original national driving license issued in your country.
Pay attention! International (or not international, doesn’t matter!) Driving license issued in your country by public authorities and the International Driving License are different documents! If the rental specifies that you need the International Driving License or International Driving Permit, this means that in addition to your national license, you will be required to provide an additional IDL (also known as IDP) document. And if you don’t have this document, you will be refused in rental and a rental company won’t refund the money paid for the rental because they will consider that you’ve violated the terms and conditions!
Also, do not count on the fact that you will be able to persuade the rental company member to give you a car without an IDL, in case IDL is required. This requirement comes from an insurance company that insures your rental. If the worker of the rental company gives you a car without asking an IDL, this means he personally bears all responsibility for the car in case of damage or theft. Do not think that someone will go for it. CARNGO replied to CARNGO 2299 days ago
Pay attention! International (or not international, doesn’t matter!) Driving license issued in your country by public authorities and the International Driving License are different documents! If the rental specifies that you need the International Driving License or International Driving Permit, this means that in addition to your national license, you will be required to provide an additional IDL (also known as IDP) document. And if you don’t have this document, you will be refused in rental and a rental company won’t refund the money paid for the rental because they will consider that you’ve violated the terms and conditions!
Also, do not count on the fact that you will be able to persuade the rental company member to give you a car without an IDL, in case IDL is required. This requirement comes from an insurance company that insures your rental. If the worker of the rental company gives you a car without asking an IDL, this means he personally bears all responsibility for the car in case of damage or theft. Do not think that someone will go for it. CARNGO replied to CARNGO 2299 days ago
